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We are available to assist you during regular business hours, Monday through Thursday, 8:00 am to 5:00 pm Pacific Time. We respond to inquiries within one to two business days.
We accept payment by Visa, MasterCard, American Express and Discover Card. Your secure credit card payment will be charged at the time of purchase.
Orders of $35.00 or more, after any applicable discounts are applied, are eligible for free standard shipping. A $5.95 standard shipping rate will be added to orders equal to $35.00 or less.
Orders are processed within 48 hours of receipt, except those placed during weekends or holidays. Our offices are open Monday – Thursday from 8:00 am to 5:00 pm Pacific Time.
Packages will be processed with appropriate shipping methods for your area. All orders are shipped via standard Priority US Mail or UPS Ground. Shipping addresses located in Alaska or Hawaii are typically shipped via US Mail. Shipping addresses containing P.O. Boxes are also shipped via US Mail. Standard delivery time is 7 to 14 business days from the time your order is processed. Allow extra time for busy holiday periods. Orders shipped to Alaska or Hawaii can take longer.
We are happy to ship your order within the continental United States, Hawaii, and Alaska only. We don’t currently offer international shipping.
If you are not completely satisfied with your Ceramedx.com order, request a Return Authorization number within 30 days of the purchase date. When returning your products, include your Return Authorization number and a copy of your order confirmation or packing slip. When received, we will refund the original purchase price of the product. Refunds are issued in the same form as original payment type. We are not responsible for lost or undeliverable packages. Shipping and handling charges are non-refundable.
For products not purchased from Ceramedx.com, please contact the place of purchase for refund, replacement or exchange. We can only accept returns made from purchases on our website.
We are aware of non-authorized parties selling counterfeit Earth Science and Ceramedx products on Amazon®. Regarding this issue, we are alerting our valued customers, retailers, and distributors that we are actively working to resolve this.
Please note that Earth Science and Ceramedx will NOT honor the 30-day return policy for any product sold on Amazon® by non-authorized resellers. We recommend that you use caution in buying products from non-authorized resellers as some of these products may pose a risk to your health and safety.